US CUSTOMERS. Recent changes in U.S. trade and customs policies have introduced new regulations that could affect international shipments, including potential fees. We understand how frustrating this can be for our community, and we want you to know
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before finalizing your order. • Only one code can be used per order. If you’re having trouble enteri
We are happy to assist with instructions on how to cancel your subscription. 1. Find an email from Mélani. 2. Click onto the email. 3. Click [Unsubscribe]. If you are having further difficulties unsubscribing, please contact us and we will be able to
Our dedicated team goes above and beyond to have your orders sent out as soon as possible, and therefore we can not always guarantee that we can cancel or make changes to your order. Please email our team with your cancellation request as soon as pos
Our dedicated team goes above and beyond to have your orders sent out as soon as possible, and therefore we can not always guarantee that we can make changes to your order. If your order has not yet been sent out, please email us on info@melanithelab
We’re sorry your item(s) have damage!. Please email our team (as soon as you receive your package) on [email protected] with an image of your damaged item for further assistance. While we may not be able to guarantee your exact order is replace
If no one was home at the time of delivery, the carrier will leave the package in a safe location. Be sure to check around your home and with neighbors/building management who may have collected the package for you. Also, please double-check the ship
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team via email for further assistance on [email protected]. Include a photo of the item received and the name of the missing item(s). While we
Delivery times vary depending on the destination and the shipping method selected. If you are located in Australia or New Zealand:. • Please allow 1-2 business days for your order to arrive from date of shipment. If you are an International customer:
Returns must be initiated within [14 days] of delivery date. For items to be accepted upon return, they must meet the following refund guidelines:. Please Note: For hygiene purposes Mélani Bodysuits are NOT refundable. If the items returned to us DO
We accept returns with proof of purchase on items within 14 days from the date of delivery. Items returned outside this period will not be accepted. For items to be accepted upon return, they must meet the following refund guidelines:. Please Note: F
We are an international fashion brand and ship worldwide. All orders are sent from our head office located in South Australia. All international orders are shipped via DHL EXPRESS.
MÉLANI is not liable for any custom clearance fees or delays a customer may experience due to customs. Custom costs are determined by your local customs office and is out of our control. Custom fees and import taxes and payable by the customer. If yo
We are an online-based fashion brand, however we do offer easy returns. Please head to our returns policy page for further information on returns and exchanges.
Please allow 48 hours for your tracking to update. If you are still having any issues tracking your order after 48 hours, please don't hesitate to email us at [email protected] so we can further assist you.
Pre-order allows customers to place an order for an in-demand style before it is available for delivery. Each pre-order item has an estimated delivery date of when it will be dispatched. Pre-order items still require full payment to secure your pre-o
If your complete order contains an in stock item and a pre-order item, your full order will be sent out when the pre-order item is ready to be dispatched. If you need your in stock item as soon as possible, please make a seperate purchase.